Stanford Video.

AFLAC CEO Dan Amos believes his company's success has come from a reputation of doing the right thing and from putting employees first. He follows two simple principles: set clear expectations, and listen to employees. Communication needs to be followed by action: provide an even-handed response to the input, and implement a reward system that gives employees a vested interest in the profitability of the company. When employees trust the company to...

Alec Levenson, Senior Research Scientist, Center for Effective Organizations, University of Southern California, gives a talk on the characteristics of the Millennials and how to manage them. "New generations have always caused disruption for coworkers and created challenges for managers from previous generations. The Millennials now entering the job market are no different. They share the tendency of previous generations of younger workers to change...

Terry Pearce explores and demonstrates ways in which a leader can speak to both the minds and hearts of an audience, and in the process, elevate a public speech into a more powerful and ultimately productive experience for the speaker and the listener.

"The impact of demographic trends and generational differences is already causing trouble for employers. Fewer individuals are entering the workforce, and those that do tend to have lower qualifications while at the same time presuming higher expectations. Tamara Erickson explains how different generations of employees perceive the workplace, and describes how to attract and retain workers with their viewpoint in mind. Savvy employers will need to...

"Colleen Barrett explains the success of Southwest Airlines in simple terms: a customer focus that is not just a program or policy, but a way of life. In an industry that must constantly balance cost against people, Barrett believes that not focusing on the people values will make dollars irrelevant. She explains that employee satisfaction is the starting point for customer satisfaction, and describes a hiring process that selects on individual attitudes,...

Dr. Baugh explains that the conclusions people reach about us, based on how we speak, result in profound economic consequences both for ourselves and for our organizations and how an increased awareness of the impact of language is important in the business world.