Achieving service excellence maximizing enterprise performance through innovation and technology
(eBook)
Author
Published
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014.
Edition
First edition.
Physical Desc
1 online resource (xiv, 130 pages)
Status
More Details
Format
eBook
Language
English
ISBN
9781606495452 (e-book)
Notes
General Note
Part of: 2014 digital library.
Bibliography
Includes bibliographical references (pages 121-126) and index.
Restrictions on Access
Access restricted to authorized users and institutions.
Description
As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of their service enterprises; obviously, these executives and their employees need to develop the knowledge and skills required to achieve such success. This book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue, how to justify projects financially, how to manage the development projects for innovative services, how to reach out to customers, and how to offer them superior service support.
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Citations
APA Citation, 7th Edition (style guide)
Chang, C. M. 1. (2014). Achieving service excellence: maximizing enterprise performance through innovation and technology (First edition.). Business Expert Press.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Chang, C. M. 1935-. 2014. Achieving Service Excellence: Maximizing Enterprise Performance Through Innovation and Technology. Business Expert Press.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Chang, C. M. 1935-. Achieving Service Excellence: Maximizing Enterprise Performance Through Innovation and Technology Business Expert Press, 2014.
MLA Citation, 9th Edition (style guide)Chang, C. M. 1935-. Achieving Service Excellence: Maximizing Enterprise Performance Through Innovation and Technology First edition., Business Expert Press, 2014.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
1bcbf904-82ae-098a-6fbf-63b16ff59c0a-eng
Grouping Information
| Grouped Work ID | 1bcbf904-82ae-098a-6fbf-63b16ff59c0a-eng |
|---|---|
| Full title | achieving service excellence maximizing enterprise performance through innovation and technology |
| Author | chang c m |
| Grouping Category | book |
| Last Update | 2022-06-07 21:23:19PM |
| Last Indexed | 2024-05-01 02:34:43AM |
Book Cover Information
| Image Source | syndetics |
|---|---|
| First Loaded | Jul 24, 2023 |
| Last Used | Apr 18, 2024 |
Marc Record
| First Detected | Aug 09, 2021 02:01:50 PM |
|---|---|
| Last File Modification Time | Nov 22, 2021 10:06:12 AM |
MARC Record
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| 020 | |z 9781606495445 (paperback) | ||
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| 100 | 1 | |a Chang, C. M.|q (Ching Ming),|d 1935-|e author. | |
| 245 | 1 | 0 | |a Achieving service excellence|h [eBook] :|b maximizing enterprise performance through innovation and technology /|c C.M. Chang. |
| 250 | |a First edition. | ||
| 264 | 1 | |a New York, New York (222 East 46th Street, New York, NY 10017) :|b Business Expert Press,|c 2014. | |
| 300 | |a 1 online resource (xiv, 130 pages) | ||
| 336 | |a text|2 rdacontent | ||
| 337 | |a computer|2 rdamedia | ||
| 338 | |a online resource|2 rdacarrier | ||
| 490 | 1 | |a Service systems and innovations in business and society collection,|x 2326-2699 | |
| 500 | |a Part of: 2014 digital library. | ||
| 504 | |a Includes bibliographical references (pages 121-126) and index. | ||
| 505 | 0 | |a Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index. | |
| 506 | |a Access restricted to authorized users and institutions. | ||
| 520 | 3 | |a As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of their service enterprises; obviously, these executives and their employees need to develop the knowledge and skills required to achieve such success. This book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue, how to justify projects financially, how to manage the development projects for innovative services, how to reach out to customers, and how to offer them superior service support. | |
| 588 | |a Title from PDF title page (viewed on January 4, 2014). | ||
| 650 | 0 | |a Service industries. | |
| 653 | |a strategic differentiation | ||
| 653 | |a operational excellence | ||
| 653 | |a service excellence | ||
| 653 | |a engineers and service professionals | ||
| 653 | |a skills and knowledge | ||
| 653 | |a innovation and technology | ||
| 655 | 4 | |a Electronic books. | |
| 776 | 0 | 8 | |i Print version:|z 9781606495445 |
| 797 | 2 | |a ProQuest (Firm) | |
| 830 | 0 | |a 2014 digital library. | |
| 830 | 0 | |a Service systems and innovations in business and society collection.|x 2326-2699. | |
| 856 | 4 | 0 | |u http://ebookcentral.proquest.com/lib/yavapai-ebooks/detail.action?docID=1565905|x Yavapai College|y Yavapai College users click here to access |
| 856 | 4 | 0 | |u http://ebookcentral.proquest.com/lib/prescottcollege-ebooks/detail.action?docID=1565905|x Prescott College|y Prescott College users click here to access |
| 856 | 4 | 0 | |u http://ebookcentral.proquest.com/lib/yln-ebooks/detail.action?docID=1565905|x Yavapai Library Network|y All other users click here to access |
| 945 | |a E-Book | ||
