Cover image for Knowledge management through the technology glass
Title:
Knowledge management through the technology glass
Publication Information:
Singapore ; Hackensack, NJ : World Scientific, c2004.
ISBN:
9789812560247
Physical Description:
xiii, 280 p. : ill.
Series:
Series in innovation and knowledge management ; v. 2
Language:
Haida
Added Corporate Author:
Holds:

Available:*

Library
Material Type
Shelf Number
Copies
Status
Searching...
Ebook XX(1321220.1) 1
Searching...

On Order

Summary

Summary

This book discusses the role of technology in managing knowledge. Based on the most recent research and experience, the book brings together, in a logical sequence, diverse information and communication technologies and systems currently seen in knowledge management research and practice, incorporating the most important and representative examples into an integrated framework. With its largely empirical focus, the book provides much needed evidence regarding the true potential of technology for managing knowledge in organizations.


Table of Contents

Prefacep. v
Part I Introduction: Exploring the Role of Technology in Knowledge Management
Chapter 1 The Rise of Knowledge Management: In Pursuit of Excellencep. 3
1.1 Introductionp. 4
1.2 Drivers of KMp. 5
1.3 Outcomes of KMp. 11
1.4 KM Frameworksp. 13
1.5 Conclusionsp. 17
Referencesp. 17
Chapter 2 Managing Knowledge with Technology: Mission Possiblep. 21
2.1 Introductionp. 22
2.2 Technology and Integrated KMp. 23
2.3 Categorisation of Technology Rolesp. 25
2.4 Issues and Challenges for Practice and Researchp. 32
2.5 Conclusionsp. 35
Referencesp. 36
Part II Codification Technologies: Supporting Knowledge Storage and Finding
Chapter 3 Web-based Knowledge Records: Empowering Societiesp. 41
3.1 Introductionp. 42
3.2 The World Wide Webp. 43
3.3 The Concept of Knowledge Recordp. 44
3.4 Case study: Exploring Australian Web Sitesp. 45
3.5 Issues and Challengesp. 50
3.6 Australian Standard Guidelinesp. 52
3.7 Conclusionsp. 53
Referencesp. 54
Chapter 4 Structured Knowledge Repositories: Building Corporate Memoriesp. 57
4.1 Introductionp. 58
4.2 Concept of Knowledge Repositoryp. 59
4.3 Facilitating Knowledge Extraction from Repositoriesp. 60
4.4 Empirical Studyp. 63
4.5 Lessons Learnedp. 67
4.6 Conclusionsp. 70
Referencesp. 70
Chapter 5 Knowledge Maps: Locating and Acquiring Expert Advicep. 73
5.1 Introductionp. 74
5.2 Understanding Knowledge Mapsp. 75
5.3 Competency Map Descriptionp. 78
5.4 Empirical Testp. 79
5.5 Conclusionsp. 85
Referencesp. 86
Chapter 6 Knowledge Discovery Tools: Application in Associations Analysisp. 89
6.1 Introductionp. 90
6.2 Knowledge Discovery from Datap. 91
6.3 Empirical Studyp. 93
6.4 Lessons Learnedp. 98
6.5 Conclusionsp. 101
Referencesp. 102
Part III Personalisation Technologies: Supporting Knowledge Creation and Sharing
Chapter 7 Interactive Idea Generator: Stimulating Creative Thinkingp. 109
7.1 Introductionp. 110
7.2 Creativity in Decision-Makingp. 111
7.3 Tool Descriptionp. 115
7.4 Tool Evaluationp. 118
7.5 Conclusionsp. 122
Referencesp. 123
Chapter 8 Electronic Mentor: Fostering Knowledge Developmentp. 125
8.1 Introductionp. 126
8.2 Learning from Feedback and Guidancep. 127
8.3 Empirical Studyp. 130
8.4 Conclusionsp. 135
Referencesp. 136
Chapter 9 Knowledge Sharing Technology: To E-talk Or Not to E-talk?p. 141
9.1 Introductionp. 142
9.2 Technologies for Knowledge Sharingp. 143
9.3 Empirical Studyp. 145
9.4 Conclusionsp. 150
Referencesp. 151
Chapter 10 Virtual Reality Model: Visualising Social Networksp. 153
10.1 Introductionp. 154
10.2 Visualisationp. 154
10.3 Virtual Reality Model Descriptionp. 156
10.4 Tool Applicationp. 161
10.5 Conclusionsp. 166
Referencesp. 167
Part IV Complete KM Solutions: Integrated Systems and Technologies
Chapter 11 Web Course Technology: Creating Virtual Knowledge Spacesp. 171
11.1 Introductionp. 172
11.2 A Conceptual Model of Virtual k-Spacep. 173
11.3 k-Space Design Featuresp. 175
11.4 Empirical Evaluationp. 180
11.5 Conclusionsp. 186
Referencesp. 187
Chapter 12 Simulation Game: Adventures in Knowledgelandp. 189
12.1 Introductionp. 190
12.2 Contingency Factorsp. 190
12.3 Game Descriptionp. 198
12.4 Lessons Learnedp. 201
12.5 Conclusionsp. 203
Referencesp. 204
Chapter 13 Internet Portals: Supporting Online Communities of Practicep. 207
13.1 Introductionp. 208
13.2 Portal Technologyp. 209
13.3 Case Study: ActKM Community of Practicep. 210
13.4 Conclusionsp. 218
Referencesp. 218
Chapter 14 Total Knowledge Management System: Combining Technological and Social Aspectsp. 221
14.1 Introductionp. 222
14.2 Social Aspects of KMSp. 223
14.3 Empirical Studyp. 228
14.4 Conclusionsp. 232
Referencesp. 233
Part V Issues and Challenges: Present and Future
Chapter 15 Towards Knowledge Management Practice: How to Get There?p. 239
15.1 Introductionp. 240
15.2 Review of Leading KM Frameworksp. 240
15.3 Guidelines for Conducting KM in Organisationsp. 244
15.4 Illustrative Casesp. 246
15.5 Conclusionsp. 250
Referencesp. 251
Chapter 16 The Future of Knowledge Management: What Is on the Horizon?p. 255
16.1 Introductionp. 256
16.2 Automation: Intelligent Systems That Apply Knowledgep. 257
16.3 Integration: Merging of E-commerce and Knowledge Managementp. 261
16.4 The Final Wordp. 265
Referencesp. 266
Indexp. 269