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Author
Language
English
Formats
Description
In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and ultimately become "walking billboards" who will happily promote your brand. In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets...
Author
Pub. Date
2017.
Language
English
Description
"While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember twenty years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create...
Author
Publisher
[Toister Performance Solutions]
Pub. Date
[2017]
Language
English
Description
This book is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees, And explore ways to strategically align every facet of your organization with outstanding service.--
18) Measuring customer satisfaction and loyalty: survey design, use, and statistical analysis methods
Author
Publisher
ASQ Quality Press
Pub. Date
2008.
Language
English