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2) Airline
Series
Publisher
A & E Home Video
Pub. Date
[2004]
Language
English
Description
Captures the unforgettable and oh-so-familiar realities of flying. At the same time, the behind-the-scenes views of America's fourth largest carrier, Southwest Airlines, brings a new appreciation for ever landing at your correct destination.
Series
Publisher
Stanford Video
Pub. Date
[2007]
Language
English
Description
"Colleen Barrett explains the success of Southwest Airlines in simple terms: a customer focus that is not just a program or policy, but a way of life. In an industry that must constantly balance cost against people, Barrett believes that not focusing on the people values will make dollars irrelevant. She explains that employee satisfaction is the starting point for customer satisfaction, and describes a hiring process that selects on individual attitudes,...
Series
Publisher
Films for the Humanities and Sciences
Pub. Date
[2004]
Language
English
Description
"John Selvaggio has spent 35 years rising through the ranks to become president of Delta's low-cost carrier Song. Will he be able to cope as he rolls up his sleeves and volunteers to work, once again, on the front line? This video tracks John's trials as a gate agent, flight attendant, baggage handler, and remover of lavatory waste. Exposed to the daily struggles faced by employees on the customer side of the airline industry, he develops a deeper...
Publisher
Just Planes Videos
Pub. Date
[2004]
Language
English
Description
Lao Airlines, the national airline of Laos, operates a fleet of Airbus A320s and ATR72s on domestic and regional international routes from its main base at Vientiane. This program follows these aircraft on domestic flights to a pair of cities in Laos. One domestic flight is filmed in the cabin.
Series
Publisher
Discovery Communications
Pub. Date
[2002]
Language
English
Description
An insider's look at the future of high speed aircraft that may change mankind's flying experience. With the same technology used in many military planes, Boeing engineers are working to create a "flying wing" aircraft for commercial airline use. Learing about the suborbital aricraft from the company that's already begun booking the flights. Flying into the upper reaches of the atmosphere and achieving speeds of 17,000 mph--going from New York to...
12) The Hamburg cell
Publisher
Acorn Media
Pub. Date
2006.
Language
English
Description
Shows the fallacy of writing off the 9/11 hijackers as demons or psychopaths, but are instead well-educated men from middle-class families who somehow became homicidal.
Publisher
Films for the Humanities & Sciences
Pub. Date
[2005]
Language
English
Description
A case study of a carrier that has shown a remarkable ability to rake in the cash: Ryanair. Considers the legality of discounted landing charges from which O'Leary's company benefits and questions its caveat emptor approach to customer service.
14) City in the sky
Publisher
[publisher not identified]
Pub. Date
[2017]
Language
English
Description
Examines the inner workings of the airplane transportation industry.
Publisher
Timeless Media Group
Pub. Date
[2007]
Language
English
Description
"The name, Pan American Clipper, conjures up exotic, far-away places in every corner of the world, including Istanbul, Caracas, London, Paris, the South Pacific, South America and the Fair East. The visionary Juan Trippe founded Pan Am in the late 1920s. By the 1930s, Pan Am began regular air service to the above destinations and many other ports of call. Flying graceful seaplanes made by Sikorsky, Boeing and Martin, Pan Am brought America and the...
Publisher
Timeless Media
Pub. Date
[2007]
Language
English
Description
Travel in luxury and style to such destinations as Mexico, Cuba, Hawaii, South America, England, Norway, Ireland, and France. Enjoy the sights and discover the diverse cultures of these foreign lands. Includes a brief history of Pan Am and World War II.
Publisher
Paramount Home Entertainment
Pub. Date
[2007]
Language
English
Description
The crew of Sandpiper Air and their friends and family at Tom Nevers Field return for more laughs, more romance, more rivalry and more surprises. In this season, millionaire Davis Lynch steals Helen's heart; Lowell gets together with and divorces Bunny the same day; Joe dates a 19-year-old; an old, old flame returns to woo Fay; and Brian and Alex's relationship gets even rockier. Finally, in the shocking season finale, the romance between Joe and...
19) Rage in the air
Publisher
A & E Home Video
Pub. Date
[2000]
Language
English
Description
Interviews passengers who were trapped on a Northwest Airlines plane for 8 hours in Jan. 1999. Discusses causes of rage by passengers, such as flight delays, bad food, deregulation, cost, and most importantly bad communication. Flight attendants also discuss difficulties with out-of-control passengers.
