The cult of the customer create an amazing customer experience that turns satisfied customers into customer evangelists
(Audiobook on CD)

Book Cover
Average Rating
Contributors
Published
New York : Gildan Audio, [2009].
Edition
Unabridged.
Physical Desc
5 audio discs (6 hr.) : CD audio, digital ; 4 3/4 in.
Status
Yavapai College Prescott - LIMBO - Items being donated to other libraries
HF5415.5.H937 2018
1 available

More Details

Published
New York : Gildan Audio, [2009].
Format
Audiobook on CD
Edition
Unabridged.
Language
English

Notes

General Note
Title from container.
General Note
Compact disc.
Participants/Performers
Narrated by Tim Andres Pabon.
Description
In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they won't forget. Author Shep Hyken has spent twenty-five years studying great companies and the evangelists they create. In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases-from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a "Cult of the Customer"--And shows how you can do it too. Hyken's message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.

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LocationCall NumberStatus
Yavapai College Prescott - LIMBO - Items being donated to other librariesHF5415.5.H937 2018Find It Now

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Citations

APA Citation, 7th Edition (style guide)

Hyken, S., & Pabon, A. (2009). The cult of the customer: create an amazing customer experience that turns satisfied customers into customer evangelists (Unabridged.). Gildan Audio.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Hyken, Shep and Andrés, Pabon. 2009. The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists. Gildan Audio.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Hyken, Shep and Andrés, Pabon. The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists Gildan Audio, 2009.

MLA Citation, 9th Edition (style guide)

Hyken, Shep., and Andrés Pabon. The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists Unabridged., Gildan Audio, 2009.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

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