Listen up! : how to tune in to customers and turn down the noise
(Book - Regular Print)

Book Cover
Average Rating
Published
Hoboken, New Jersey : Wiley, [2021].
Physical Desc
xiv, 177 pages ; 24 cm
Status
Yavapai College Prescott - LIMBO - Items being donated to other libraries
HF5415.5.M1635 2021
1 available

More Details

Published
Hoboken, New Jersey : Wiley, [2021].
Format
Book - Regular Print
Language
English

Notes

General Note
Includes index.
Description
"Listen Up! is a playbook for how to build a company culture based on mutual understanding and create customer experiences that result in customer success. Readers will discover best practices, strategies and techniques to move from deep listening to deep understanding, from powerful statistics to powerful stories, and from inside-out to outside-in thinking. Best practices from world renowned B2B and B2C brands who have transformed their approach to customer success will be coupled with cautionary tales and hands-on exercises to provide readers with ways to rethink how teams work together at every level of the organization and act as one team aligned around the customer."--,Provided by publisher.

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Citations

APA Citation, 7th Edition (style guide)

Mangia, K. (2021). Listen up!: how to tune in to customers and turn down the noise . Wiley.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Mangia, Karen, 1975-. 2021. Listen Up!: How to Tune in to Customers and Turn Down the Noise. Wiley.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Mangia, Karen, 1975-. Listen Up!: How to Tune in to Customers and Turn Down the Noise Wiley, 2021.

MLA Citation, 9th Edition (style guide)

Mangia, Karen. Listen Up!: How to Tune in to Customers and Turn Down the Noise Wiley, 2021.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

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